Common user-generated content FAQs answered by experts

What are UGC whitelisting and creator licensing?

UGC whitelisting is when a creator grants you ad permissions so you can run their UGC from their social account, while creator licensing is the written usage rights that let you use the content on your channels and in ads for a defined scope and time.

Whitelisting is mainly an ad-delivery permission inside a platform (for example TikTok Spark Ads or Meta partnership ads). It lets you sponsor a post from the creator’s handle, which can keep the creator’s profile name and social proof (likes, comments) attached to the ad. Licensing is the broader legal permission that answers “Where can we use this video, for how long, and for what purpose?” even when the content is downloaded and posted on your brand pages, website, email, or ad accounts.

ItemWhat it meansWhere it showsWhat you needCommon risks
WhitelistingPlatform permission to advertise from the creator’s accountPaid ads shown under the creator handle (platform-dependent)Creator approval inside the platform (codes, permissions, or partner access)Permissions can be revoked, posts can be deleted, comments can get messy, tracking setup can be missed
Creator licensingUsage rights contract for the video, photos, audio, and sometimes raw filesBrand-owned posts, ads, website, email, Amazon listings, landing pagesA signed agreement spelling out paid vs. organic use, duration, territory, editing rights, and exclusivity (if any)Using content outside the agreed scope, unclear paid usage terms, music rights problems, missing disclosure rules

Here’s the practical way we explain it to Orlando business owners: whitelisting is “permission to run the ad from their profile,” and licensing is “permission to use the creative files in the places that matter for your business.” You usually want both when you plan to spend money promoting UGC, because ad permissions alone do not automatically grant you broad rights to reuse the video everywhere.

What to put in a simple creator licensing agreement (even for small local campaigns): confirm who owns the footage, list exactly where you can use it (organic social, paid ads, website, email, marketplaces), state the usage term (start date and end date), spell out whether you can edit (cutdowns, captions, cropping, voiceover), define whether paid usage is allowed, confirm whether you can run the content from the creator handle (whitelisting), cover exclusivity (if you need it) and what category it applies to, and include a clean process for removing content if you stop working together.

For whitelisting, keep the access clean: you do not need a creator’s password. The creator typically authorizes a specific post for advertising inside the platform, and you connect that permission to your ad account. Plan for moderation too, because ads can bring comments faster than organic posts.

If you want us to handle creator sourcing, briefs, editing, and the permissions paperwork end to end, our UGC content creation service is built for local and national brands that need usable ad creatives without the back-and-forth.

If you are pairing whitelisted UGC with conversion tracking, landing pages, and paid social spend, our PPC management services help connect the creative to real leads, not just views.

If you want the plain-English guardrails on how long and where you can use delivered files, read our FAQ on UGC usage rights.

If your goal is to run ads from the creator handle (TikTok Spark Ads or Meta partnership ads), our FAQ on running UGC from the creator’s account breaks down what permissions you need and what your ad team will ask the creator for.

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