We handle products that need sizing, setup, or special instructions by confirming the details before filming, testing the fit or assembly off camera when needed, and building the shoot around clear written guidance from your brand.
For most UGC videos, the smoothest process starts before the product ever reaches the creator. We ask for the exact variant, size, color, or bundle you want shown, plus a short brief that explains what must be highlighted, what should not be said, and any usage steps that matter on camera. If the product has sizing rules, such as apparel, footwear, wearables, or beauty items with shade matching, we confirm creator measurements first so you are not sending the wrong item and losing time on reshoots.
| Situation | What we need from you | How we handle it |
|---|---|---|
| Sizing-dependent product | Size chart, preferred fit, creator measurements | We match the right creator and confirm fit before filming |
| Assembly or setup required | Setup guide, parts list, finished look reference | We prep off camera first, then film the cleanest version of the process |
| Special instructions | Do and do not list, safety notes, claim limits | We follow your brief closely and keep the script inside those boundaries |
| Technical or feature-heavy item | Demo priorities, talking points, troubleshooting notes | We turn complex steps into simple on-camera moments people can follow |
If setup is part of the product story, we usually decide whether it should appear in the final cut or happen before filming starts. Some brands want a true unboxing and first-use moment. Others want the product shown fully assembled so the video stays faster and cleaner. Both can work. The right choice depends on whether setup helps sell the item or slows the viewer down. Our UGC service is built around that kind of planning, so the final video feels natural instead of stiff or over-explained.
Special instructions matter most with products that can be misused, overstated, or shown the wrong way. That includes skincare, wellness, tools, electronics, home goods, and anything with safety notes or performance claims. In those cases, we ask for approved wording, banned phrases, and visual guardrails before production. That keeps the content accurate and keeps revisions lower.
We also plan for practical issues like batteries, charging time, app pairing, steaming garments, removing packaging marks, or letting a product settle before shooting. Those small steps can change how polished the content looks. If your product needs shipping first, our related FAQ on whether brands need to ship products to UGC creators fills in that side of the process.
For Orlando and Florida brands shipping heat-sensitive, wearable, or fragile products, this prep work is especially helpful because weather and transit can affect fit, texture, and presentation. If your item needs a specific size, a setup walkthrough, or a tightly controlled script, we would rather sort that out before filming than fix it after delivery.
